The quality of our customer service and satisfaction is paramount to us and therefore, any instance of client complaint is given our full attention. If you feel dissatisfied with any aspect of our service then please feel free to voice the issue with any member of our customer service team. You can contact us on 0800 888 6001 or alternatively you can email us at firstname.lastname@example.org. If for any reason you do not feel that your complaint has been addressed correctly then you may escalate your concern to our Complaints Team: email@example.com. Please note that Wellesley & Co is Authorised and Regulated by the Financial Conduct Authority under Interim Permissions and therefore, you have access to the Financial Ombudsman Service.